Accessibility Statement

Kupay is committed to creating an inclusive platform that’s accessible to all users, regardless of ability. We continuously improve our app to meet global accessibility standards, ensuring everyone can benefit from its features. If you encounter any barriers, please contact our support team so we can address them promptly.

An accessible site allows visitors with disabilities to browse the site with the same or a similar level of ease and enjoyment as other visitors. This can be achieved with the capabilities of the system on which the site is operating, and through assistive technologies.

What web accessibility is

Accessibility adjustments on this site

At Kupay, we are committed to providing an inclusive and accessible experience for all users. Our app incorporates various accessibility features, including adjustable font sizes, screen reader compatibility, and optimized navigation for keyboard and assistive technology users. These adjustments are designed to ensure that everyone, regardless of ability, can benefit from our services with ease and confidence.

Used the Accessibility Wizard to find and fix potential accessibility issues
Set the language of the site
Set the content order of the site’s pages
Defined clear heading structures on all of the site’s pages
Added alternative text to images
Implemented color combinations that meet the required color contrast
Reduced the use of motion on the site
Ensured all videos, audio, and files on the site are accessible

Declaration of partial compliance with the standard due to third-party content.

While Kupay strives to meet the highest accessibility standards, some areas of the app may not fully comply due to the integration of third-party content and services. We are working closely with our partners to address these gaps and ensure a seamless, inclusive experience for all users. If you encounter any accessibility issues, please let us know so we can improve.

Accessibility arrangements in the organization.

Kupay prioritizes accessibility at every level of our organization. We have a dedicated team focused on ensuring our app and services adhere to global accessibility standards. Our staff receives training to understand and address accessibility needs, and we regularly conduct audits to identify areas for improvement. Additionally, we actively seek feedback from users with disabilities to enhance our app’s inclusivity.

Requests, issues and suggestions

We value your input in making Kupay more accessible and user-friendly. If you have accessibility requests, encounter any issues, or have suggestions for improvement, please reach out to us. Your feedback is crucial in helping us create a more inclusive platform.

Email: ops@kupay.app
Phone: 424.454.3656
In-App Support: Use the "Help" section within the app to submit your feedback.